Pre-orders - important information

General information about Preorders

For Preorders, particularly for limited Trading Card products, the actual available delivery quantity may not yet be definitively known at the time of your order. Manufacturers and distributors sometimes only inform us of the final quantities a few weeks before the planned Release.

Please therefore note the following information:

• Release and delivery dates may change. Delays may arise, for example, due to production bottlenecks, transport delays, or changes on the part of the manufacturer or distributor.
• Limited products may be subject to reduced allocations. If our supplier delivers us a smaller quantity than originally announced or ordered, it may be necessary to reduce Preorders in full or in part.
• A full or partial reduction will only take place if the short delivery is not our responsibility. As soon as we know the final delivery quantity, we will inform affected customers by email as soon as possible.
• If the available quantity is sufficient, we generally process Preorders in the order in which they were received.
• If we have to withdraw from a Preorder in full or in part, we will refund the corresponding amount via the payment method originally used. The refund will be issued without undue delay and no later than within 14 days.
• You may cancel or withdraw from your Preorder at any time in text form and without stating a reason in accordance with our General Terms and Conditions. A brief message by email is sufficient.
• If your order has already been prepared for shipment or handed over to the shipping service provider, it may be technically impossible for us to stop the ongoing shipping process. Your statutory rights, particularly the right of withdrawal for consumers, remain unaffected.
• For products with a specified Release or Street Date, we comply with the relevant requirements of the manufacturer or distributor. An early shipping confirmation may therefore mean that your order has already been prepared but will not leave our warehouse until the permitted shipping date.

Where possible, you can find current information about a product, such as changes to the Release date, directly in the respective product description. We also publish general news about Releases and Preorders through our social media channels.

Products with different Release dates

If you order several Preorder items with different release dates together, we generally try to ship the order as one shipment wherever possible.

This may delay the shipment of the entire order until all included items are available.

Under our General Terms and Conditions, we reserve the right to ship an order in several partial deliveries if this is reasonable for you. We will not charge you for any additional Shipping costs arising from a partial delivery arranged by us.

If you would like to receive a particular order earlier or separately, please feel free to contact our customer service team.

Information about payment with Klarna

When using Klarna, please note that Klarna's payment terms and payment deadlines may be independent of the actual Release or shipping date of a preordered item.

For Preorders with a Release date further in the future, a payment to Klarna may therefore become due before you have received your order from us.

Before completing your order, please check the payment terms displayed by Klarna.

Still have questions about your Preorder?

If you have any questions about your order, you can contact our customer service team at any time.

Our General Terms and Conditions also apply to Preorders, in particular the provisions contained therein concerning limited Preorders, delivery, and withdrawal.

As of: September 2026